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Advice for Parents & Carers

At SCA we understand the current situation will be a challenging one for the whole household. Not only are the students suddenly at home and trying to continue their learning but you the parents and carers are trying to juggle supporting your child at home as well as keeping other plates spinning too. 

Below we have provided a list of helpful external agencies that may be able to support you with things such as mental health, financial help and also getting essential items such as food and medicine delivered to your home. We have also posted helpful tips and advice to support your childs home learning journey.

If the Academy can do any more to support you please feel free to get in touch with us on sca.concerns@salfordcity-academy.org

Remember we are in this togther and we will come out stronger the other side.

Team SCA


Support you child with Home Learning - Guidance for Parents and Carers HERE


CAMHS and i-Reach




Click for CAMHS and i-Reach notice

Guidance to living with worry and anxiety amidst global uncertainty. 



  • If you are a parent who needs advice about your child’s mental health you can contact the Parents Helpline directly on 0808 802 5544 between 9:30am-4pm. 

  • If you are a young person experiencing a mental health crisis you can text YM to 85258 for free 24/7 support.



  • Schools have not ‘shut down’ – Although most children will not be able to physically attend school you will still be able to communicate with senior leaders or teachers. Email sca.concerns@salfordcity-academy.org if you need any general information or advice.
  • Expect stress – This is an uncertain and unpredictable situation, stress and anxiety are normal. However, if you continue to be concerned about your child’s mood / anxiety, please email the SENCo laura.dawson@salfordcity-academy.org who may be able to signpost you to additional supportive services.
  • Don’t try to replicate a full school timetable – It won’t be possible for a variety of reasons. Giving yourself and your children permission to accept this can be a big weight lifted.
  • Help children stay connected to their friends – Friendships are a key resiliency factor for children and young people. Most children see their friends nearly every day of the week and so not being in contact with them for some time might be upsetting. Is it possible for children to talk to their friends on the phone? Perhaps establish a group Skype or WhatsApp call? Perhaps they could write letters to each other.

  • Have a routine and structure – Having a plan and a predictable routine for the day can be very reassuring. As adults we like to know what is going to happen, and children like this too. A consistent routine lets everyone be secure about the plans for the day. It is often useful to involve children in creating this routine, so that they feel part of the plan, rather than the plan being imposed on them. You could display the routine using a timeline, or maybe pictures and visuals. Encourage children to develop independence by referring to their own routine/plan themselves.
  • Don’t worry if the routine isn’t perfect – Remember, this isn’t a normal situation. If you find that planning and sticking to the routine is causing more stress, friction or conflict, then it’s OK to be more ‘free-flow’. Perhaps be guided by the activities that children want to do.
  • Avoid putting too much pressure on academic work – Most parents and carers aren’t teachers and so it’s OK not to be doing ‘school work’ for six hours a day. It might be more important to be spending time together, building relationships, enjoying shared activities like reading or drawing and reassuring children, as opposed to replicating the school timetable.
  • Reduce access to rolling news – It is important to keep up to date with new developments and announcements, but it can be hard to switch off from the constant stream of news from media outlets and social media. Reduce the time spent hearing, reading or watching news – at the moment it might be overwhelming for adults and children. Try to protect children from distressing media coverage.
  • Supervise children with screens – It is likely that children and young people will be using screens more often over the coming weeks e.g. phones, tablets, gaming consoles and the internet. If this is the case, make sure they are supervised. Ensure appropriate content filters are active – the UK Safer Internet Centre offers guidance on setting up parental control. Try to ensure all children have a balanced range of activities each day. Involve children and young people in these discussions so that they feel part of the plan.
  • Provide reassurance about exams being cancelled – Young people may now be concerned about the announcement that exams later this year will not be going ahead as planned. They may feel like all their hard work has been for nothing. Reassure young people that the Prime Minister has said that all children and young people will get the qualification they worked towards, but acknowledge that the plan is a bit uncertain right now. Reassure young people that the government and Department for Education are working on a plan.
  • Play – Play is fundamental to children’s wellbeing and development – children of all ages! It’s also a great way to reduce stress in adults.


  • Spirit of Salford Support to Local families in Salford with money and/or food worries      www.salford.gov.uk/spiritofsalford
  • 42nd Street – 0161 228 7321 www.42ndStreet.org.uk – stress, anxiety, self-harm, eating disorders, they have a long waiting list but the website is good for self-help.
  • Samaritans - call free 116 123  www.samaritans.org
  • Childline - 0800 1111   1-2-1 counsellor online  www.childline.org.uk
  • Runaway Helpline – call or text – 116 000 free even if you have no credit.
  • Mindwww.mind.org.uk   Tel: 0300 123 3393 – Anger, Mental Health, Anxiety.
  • DV – ChildLine 0800 1111 or www.thehideout.org.uk
  • BEAT charity for eating disorders – 0345 634 7650  www.b-eat.co.uk
  • Victim Support – 0845 3030 900   www.victimsupport.org.uk
  • Alcohol & Drugs – Achieve – confidential advice, support to those who need help with drug, alcohol. 0161 358 1858 www.gmw.nhs.uk
  • Hopelineuk 08000 684141 Papyrus prevention of suicide in young people.
  • Salford Bridge  Children’s Social Services –  0161 603 4500 (8.30am – 4.30pm) / Duty Team out of hours 0161 794 8888  Make a referral on line if necessary www.salford.gov.uk/children-and-families/safeguarding-children/worried-about-a-child
  • Salford CAMHs  - 0161 518 5400
  • Salford Royal Hospital – have a PANDA unit for children who express or present a serious risk to taking their own life, parents turn up and wait to be seen.
  • Gaddum Centre – Young Carers – 0161 8346069
  • School Nurse – Liz Halliwell – Tuesday to Thursdays – 0161 206 3819  website: www.srft.nhs.uk
  • Early Break, Young People & Family Service, help with Alcohol & Drugs  0161 723 3880   e:info@earlybreak.co.uk or www.earlybreak.co.uk
  • Rapid Response Team – NHS Crisis Care Pathway via Salford CAMHs – 0161 211 7260 (urgent support) or advice from 111
  • Wood Street Mission – 0161 834 3140  www.woodstreetmission.org.uk
  • Salford Loaves & Fishes – 0161 737 8775   www.salfordloavesandfishes.org.uk  Support for families, Monday to Thursday each week.
  • Domestic & Sexual Abuse – in emergency 999, GM Police 101
  • St Mary’s Sexual Assault Crisis line – 0161 276 6515
  • Benefits (jobcentre plus) 0845 608 8531
  • Universal Credit Help  www.direct.gov.uk 
  • Salford foodbank website:   www.salford.foodbank.org.uk
  1. St.John’s Church - Clifton. Contact  Kim  07435156151
  2. St.Thomas’ Church – can deliver in the afternoon to your door). Contact Avis  07544058011
  3. Salvation Army Office, Station Road, Swinton - Present between 10am and 12pm and collect from there
  1. Gateway Centres:  Eccles/Swinton/Broughton/Pendleton/Walkden

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